Trust Building

Established in early 2019, we started out as a gym clothing brand but after a short hiatus, we realised the potential of what we could become.

As well as being a clothing provider, we are building up this website to become the go to source of health and fitness advice for people looking to enter the world of fitness and greatly improve their physical and mental health.

Our focus is not on people who want to body build, like other brands do, but more on people who want to shred the pounds.

Absolutely.

We are incorporated as a limited liability company in England (11842628) and are VAT registered (GB318110051) with HMRC.

Our founder is also a qualified accountant, which further emphasises our need to be fully legal and compliant.

A good question.

As a brand, we put the customer at the heart of what we do. Our focus is to provide our customers with as much value as we can in terms of quality clothing and sound health advice, as well as inspiring and motivating them to achieve their health goals.

If you are looking for clothing to make your arms look bigger or bum look tighter, we are not the brand for you and there are other brands on the market that will help you achieve this look.

For us it's not about, 'curls for the girls'.

Our Clothing

We purchase our clothing from a trusted supplier in the UK, who we have had a relationship with for a number of years on other projects.

Our supplier is a effectively an intermediary between ourselves and the manufacturers, which allows us to purchase our clothing in smaller quantities, which is important for a start-up business.

As for the manufacturers, they are likely to have the clothing made out in the Middle East, which is extremely common with even the larger well known clothing brands.

Absolutely.

We source high quality clothing which costs us a little bit more than what we would like to pay but we aim to serve the best interests of our customers and so we see this as an investment in our brand and building a loyal community.

As a general rule, yes.

However, we advise you to follow the washing, drying and ironing instructions on the label in each garment, in order to make your clothes last longer.

Delivery

At this moment in time, we ship to the UK only, which covers England, Wales, Scotland and Northern Ireland.

Please note that we cannot offer Special Delivery to Northern Ireland or some remote parts of Scotland at this time.

We do have plans to ship globally in the future, so please subscribe to our newsletter so we can keep you updated.

Depending on which option you select for delivery, orders can take up to 7 days to arrive under normal circumstances.

Special Delivery - Orders placed before 8pm will be collected the following day and should be delivered the day after. **

Standard Delivery - Should take around 7 days to arrive.

If you require your purchase to arrive quickly, we would recommend selecting Special Delivery.

** Deliveries are Monday to Saturday only. Orders placed before 8pm on a Friday, should arrive on the following Monday, unless their is an issue with the courier.

The price of postage depends on which option you select for delivery.

Standard - £2.95

Special - £4.95

We also offer Special postage for FREE, when you spend £50 or more on our website.

Returns & Exchanges

If you want to cancel your order before we have sent it out for delivery, you can cancel your order and receive a full refund.

Once we have sent out the order for delivery, we can only refund you the cost of the items if they are unused, unwashed and still have their tags attached.

We must be notified within 14 days of the order being placed for your cancellation to be accepted.

Items will need to be sent back to us at your own expense.

We recommend purchasing insurance when returning your order, as we cannot refund damaged products that have been returned to us or parcels lost in transit by the courier.

Once your order has been returned to us, we will issue you with a full refund on the price of the product(s) only. This will be within 14 days of receipt of returned goods.

To cancel your order, please contact us using the email address customercare@jacqd.co.uk.

If you want to exchange your order, you can cancel your original order before we have sent it out for delivery and receive a full refund.

Once we have sent out the order for delivery, we can only refund you the cost of the items if the items are unused, unwashed and still have their tags attached.

We must be notified within 14 days of the order being placed for your exchange to be accepted.

Items will need to be sent back to us at your own expense.

We recommend purchasing insurance when returning your order, as we cannot refund damaged products that have been returned to us or parcels lost in transit by the courier.

Once your order has been returned to us, we will issue you with a full refund on the price of the product(s) only. This will be within 14 days of receipt of returned goods.

If we have already sent out the original order, you can either place a new order straight away and wait for the refund of the original order, or wait for the refund to clear your account before you place your new order.

To exchange your order, please contact us using the email address customercare@jacqd.co.uk.

If it has been more than 7 days, it is highly likely that your parcel has either been damaged by the courier or misplaced by them.

In this instance, please contact us using the email address customercare@jacqd.co.uk and we can then start the tracing process with the courier and put in a compensation claim with them.

Unfortunately couriers are not very proactive and so we have to rely on the customer to inform us of non-delivery.

If the parcel is confirmed as lost or damaged by the courier, we will issue you with a full refund inside of 14 days of confirming this.